The Society complies fully with the Consumer Protection (Distance Selling) Regulations 2000.
DESPATCH OF ORDER
The Society will make its best efforts to despatch goods to you within the stated time from the receipt of your order. Because the Society is composed of volunteers there may be busy periods when this may not be possible.
YOUR RIGHTS TO A CANCEL AN ORDER
You have the right to cancel your order at any time prior to despatch and we will refund your payment in full.
YOUR RIGHTS TO RETURN GOODS
After despatch of the goods you have the following rights:-
If, for any reason, you are not satisfied with the goods you have received you have the right to a full refund including any postage and packing charges we have levied. Please return the goods to the Sales Officer who will arrange for a full refund to be made. We will refund your payment within 28 days of receipt of the returned items. You are responsible for the cost of returning the items to the Society.
We will replace any goods that you find to be faulty, even if you do not discover the fault for many months as we appreciate that some faults might not be apparent for some time. If you find any item to be faulty please contact the Sales Officer before returning it. If the goods are faulty and are returned to us for replacement or refund we will also refund the cost of posting the item back to us.